Frequently asked questions

Frequently asked questions

From HR, managers and organisations before we start working together. Straight answers, no hedging.

Eleonora Pizzutti speaking at a corporate event
ACC International
Coaching Federation
When and what

Understanding
what you need

When there is a transition to navigate: a manager changing role, a team that struggles to collaborate, a group who need to develop greater management awareness, or an organisation going through transformation. The work is useful when real change is needed — not just a training event.

Training is useful when the goal is to align language, models and competencies. Individual coaching is indicated when the focus is on the person, the role or a growth transition. Group coaching works when several people are developing around similar themes, even if they don't belong to the same team. Team coaching is indicated when the core issue concerns how a real team functions: trust, collaboration, quality of conversations, shared accountability.

If you're not sure where to start, the discovery call is exactly for this.

In group coaching, the work focuses on individual growth within a small group. Participants may share similar objectives but don't need to share a team identity.

In team coaching, the client is the team as a whole: work focuses on collective dynamics — how the team makes decisions, manages conflict, builds trust and produces results together.

In short: in group coaching, people grow. In team coaching, the team-as-system evolves.

I work with organisations of different sizes: from an individual manager in an SME to a programme for two hundred people in a large company. The variable that matters isn't size — it's clarity about the objective and genuine willingness to work on change, not just run a course.

How it works

Method
and programmes

Very. Every intervention is built from listening to the context, objectives and specific challenges. I don't use standard packages. I build programmes that are coherent with the organisational culture, participant level and the type of result being sought — whether that's training, individual coaching, group coaching or team coaching.

All three. Individual coaching sessions work well online. Training programmes and team coaching deliver better results in person, at least for key sessions, but can be structured in blended format. I'm available to travel within Italy and internationally.

Individual coaching typically runs 6–12 sessions of 60–90 minutes, bi-weekly or monthly. Team coaching ranges from a 3–4 month programme to longer engagements. Training programmes can be a single half-day workshop or an annual leadership programme. The right duration is defined in the design phase, not before.

Change happens between sessions, not in them. That's why every session closes with a concrete action to try out in real work. Not tasks — things to experiment with. The next session starts there: what you did, what you observed, what worked and what didn't.

ROI and confidentiality

Measuring impact
and protecting people

ROI isn't measured by end-of-course satisfaction scores or perceived quality in the room. I read it in the changes the programme makes visible over time: in decision quality, people management, internal communication and the ability to handle complex situations.

That's why I design interventions so that change can be observed before, during and after, through structured tools: self-assessments, behavioural checklists and end-of-programme reporting.

Session content is confidential. The organisation receives aggregated progress against the objectives defined at the start — never personal content, never conversation details. This confidentiality isn't just ethical: it's the precondition for the programme to work.

At the start of every team coaching programme, the boundaries of confidentiality are explicitly agreed with the team and the sponsor: what stays within the team, what is shared with HR and in what form. No personal content is shared externally without participants' consent.

With an initial conversation. It's there to understand the context, clarify the need, check alignment and determine which type of intervention could genuinely be useful. No commitment: if I'm not the right person for what you need, I'll say so straight away.

Explore further

See the cases
or explore the services

Real cases → Coaching 1:1 → Team Coaching → Master Training →

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